Store Policy
STORE POLICY
1. General Information
This store policy applies to sales made through the website www.aromawood.com.tr, operated by AromaWood Turkey.
Business Address:
Turgut Mahallesi Merkez Küme Evleri No:501
Marmaris / Muğla / Turkey
All orders placed through our website mean acceptance of the following terms and conditions.
2. Product Information
All products offered for sale are natural wood incense chips.
The products are intended for whiskey, cocktail, and barbecue incense purposes.
The information in the product descriptions is for informational purposes only.
Due to being natural products, there may be variations in color, scent, and size.
3. Ordering and Payment
Orders are processed after payment confirmation is received.
Prices and product information are subject to change without prior notice.
Orders may be canceled in case of incorrect pricing due to system errors.
4. Shipping and Delivery
Orders are shipped within 1-3 business days.
Delivery time may vary depending on your location.
Product inspection upon delivery is the customer's responsibility.
5. Returns and Exchanges
The return period is 14 days from delivery.
Products must be unused and in their original packaging.
Due to hygiene reasons, returns are not accepted for opened incense products.
6. Responsibility for Use
The products are not intended for direct consumption with food; they are for flavoring and smoking purposes only.
The company is not responsible for any damages resulting from the misuse of the products.
7. Intellectual Property
All content (text, images, logo) on the website belongs to AromaWood.
Unauthorized use is prohibited.
8. Privacy and Security
Customer information is not shared with third parties.
Payment transactions are carried out through secure infrastructures.
9. Legal Basis
This store policy has been prepared within the scope of the Regulation on Distance Contracts and the Law on Consumer Protection.
10. Contact
You can contact us for any questions:
📧 info@aromawood.com.tr